Head of Community & Communication lead
- Los Angeles/NYC + International
- Full time
- Marketing & communication
AliveShoes gives talented and creative people all over the world the professional resources to design their own custom shoes and launch a shoe line from scratch.
Our community is international, made of designers, Artists, students, creative people and shoe lovers from all over the world.
Our mission is to support and nurture them, so to help them achieving their dream of launching their own shoe line.
Our production is handled in Italy in the biggest and most prestigious shoe design and development cluster in the world called The Shoe valley (Located in Le Marche, Italy).
We are leading the biggest revolution in the footwear industry of the last 20 years. Joining us means to be at the upfront avant-garde of fashion-tech.
We are looking for an amazing community leader and communication wizard.
Proven operational excellence. Vast experience in fashion & digital media. Footwear enthusiast. Global mindset. Rockstar attitude.
We offer an aggressive salary, a strong equity plan and eternal glory.
Work from LA or NYC as a base, also work in Italy and travel in the US and other key cities around the world, where our community is more dense.
You'll be leading a massive community of designers, Artists, students, creative people and shoe lovers from all over the world.You'll be their organizational firepower and main point of contact. You'll be leading them through the platform and help them succeed.
The role covers 2 main aspects:
1/ Manage the designer's community
We receive lots of applications per day, from all over the world. Our role is to nurture them, engage them and establish a true and inspiring relationship with them.
What will you do?
- Screen applicants and unlock them to use the platform
- Manage daily communication and engagement with our designers ( through our internal dashboard, e-mails, livechat or skype)
- Manage and improve newsletter campaigns and engagement email campaigns.
- Create and manage an internal company blog
- Create new content to share via our social media channels
- Set the communication tone and improve existing copy.
- Overlook designer's performance and relevant data, in order to reach specific sales goals
- Overlook the platform "health" in order to keep the community positive and enthusiastic
- Occasionally, you will also help organizing community activities like meet-ups and events in relevant cities.
- Collaborate with communication and marketing agencies to improve performances
- Recruit and manage a small team of community managers to scale operations at a later stage
2/Manage Designer's PR
Our designers need to be seen and noticed out there. Once they reach a specific amount of sales, they can use our PR service, that will expand the visibility of their story and their product to bloggers, influencers, press and celebrities.
What will you do?
- Manage communication with designers that qualify to use PR service
- Create one to one relationships with bloggers, influencers, press and celebrities
- Recruit and manage PR agencies, Influencers platform, media platforms to help widen the reach
You are enthusiastic about Fashion and you totally love shoes.
You have fluent english spoken and written, knowing Italian and French is a plus.
You have a good knowledge of fashion trends, you have a great sense of design.
You have worked at least 5 years in a relevant position in community management, customer relationships, e-commerce, consumer internet, media, digital agency or in a fashion company. Having already worked in a communication position in a Footwear company or as a community manager in a creative platform is a plus.
You are familiar with tech, you understand the dynamics and the flows of a digital product, you can use team communication tools, online chat tools, newsletter tools, CRM tools, Dashboards, and analytics tools.
You are great with emails, you have good copywriting skills and you are experienced with social media channels.
In general you are great at sales and at establishing human connection within any media. You can create relationship with people, empower them and excite them.
You are data driven, you like to measure results and optimize processes, you have a business oriented mindset.
You are not a classic 9-5 office person. You want to travel, grow, reach challenging goals, meet new people, work internationally, work on the go and fully embrace a cause with an all-in approach.
You love difficult challenges and you are stimulated to work with startups and talented people.
You are ambitious and energetic. You are a doer, you like to wear many hats when needed
We normally review applications weekly. If we find a fit we will get back to you in less than a week.
Uploading a presentation video makes your profile pop-up big time, and gives a strong sign of commitment, so we recommend you do that.
The first part of the process involve an skype call and a small test you can do from home. If we do find an initial fit, the second part of the process will be one or 2 full working day with us. We will fly you from wherever you are located and reimburse reasonable expenses.
The hiring period is divided in two phases, a 3 month trial period, and a 1-3 years contract after the trial.
For this position you will get about gross $6000/month for the 3 month trial, and about gross $7500/month + Bonuses for the contract (this may vary based on the experience). You will also get a significant package of shares in the American holding company, with 3 years vesting period, if your trial will be successfull.
Set-up in LA or NYC as a base, also work in Italy in our offices in Le Marche & Milan, travel to key cities and local strategic communities in USA and around the world, also work from remote at times, when the situation makes it possible.
All travel expenses are paid by the company (life + travel and accommodation).
You'll be working together with the CEO and the customer service team.
AliveShoes is a startup, that means we go fast, we don't follow the standard rules we are hands-on and we do lots of extra job. We look for exceptional people with plenty of energy, lot's of ambition that strive for excellence. If you want to start an amazing journey in the fashion-technology industry, grow fast and learn a lot in just a few months, give this application your best shot.