Community manager & Communication lead

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  • International + Italy + Remote
  • Full time
  • Marketing & communication
  • Junior-Mid

About AliveShoes

AliveShoes is an integrated platform that lets people and companies design, make, buy and sell custom footwear.
We boost an international community of 100.000+ people and brands that use our tools every day to develop and launch amazing products from scratch.

Our production is handled in Italy in the biggest and most prestigious shoe design and development cluster in the world called The Shoe valley (Located in Le Marche, Italy).

We are leading the biggest revolution in the shoe and fashion industry of the last 50 years. Joining us means to be at the upfront avantgarde of fashion-tech.

Job Description

The role have two main aspects: manage communication with our users, and create compelling content to share with them.

You will be in charge of welcoming, onboarding, engaging and helping our users through our CRM system, you will be managing and evolving their own personal journey within AliveShoes.

You will be managing all inbound communication in coordination with the production dept, tech and logistics.

You will be managing and improving the newsletter campaigns and the engagement email campaigns.

You will be creating new photographic and written content for the company, in forms of photoshootings and new stories to share via our blog. You will be also collecting and editing photo content that comes from our users and gathering their feedbacks and stories.

You will be managing the Facebook, Instagram, Twitter and Pinterest channels of the company and managing the company blog.

You will be managing relationships with press and influencers.

Requirements

You are enthusiastic about Fashion and you totally love shoes.

You have fluent english spoken and written, knowing Italian is a plus.

You have a good knowledge of fashion trends, you have a great sense of design.

You have worked at least 2 years in a relevant position in e-commerce, consumer internet, media, blog or in a fashion company. Having already worked in a communication position in a Footwear or Fashion company is a plus.

You are familiar with tech, you understand the dynamics and the flows of a digital product, you can use team communication tools, online chat tools, newsletter tools, CRM tools, Dashboards, and analytics tools.

You are great with emails, you have good copywriting skills and you are experienced with social media channels.

You have good photographic skills and you are able to create original and engaging stories.

In general you are great at sales and at establishing human connection within any media. You can create relationship with people, empower them and excite them.

You are data driven, you like to measure results and optimize processes, you have a business oriented mindset.

You are not a classic 9-5 office person. You want to travel, grow, reach challenging goals, meet new people, work internationally, work on the go and fully embrace a cause with an all-in approach.

You love difficult challenges and you are stimulated to work with startups and talented people.

You are ambitious and energetic. You are a doer, you like to wear many hats when needed

Details

We normally get to speak with 50% of the applicants. If we find a fit we will get back to you in less than a week.

The first part of the process involve an initial skype call, a test you can do from remote and a small talk again once you have done with the test.

The second part of the process will be a 2 day full working day with us. We will fly you from wherever you are located and reimburse reasonable expenses.
At the end of the 2 days we will tell you if you are hired.

The hiring period is divided in two phases, a 3 month trial period, and a 1 year to 3 years contract after the trial.

For this position you will get about gross 3.000$/month for the 3 month trial, and about gross 4.000$/month for the contract (this may vary based on the experience)
The job will be based 50% of the time with the team ( Italy or on the go) and 50% remote.
All travel expenses are paid by the company (life + travel, including accommodation, if it's not a remote role).
You will get goal-based bonuses (this will be defined together)
You will get shares in the company with 3 years vesting period after the trial.

Notes

AliveShoes is a startup, that means we go fast, we don't follow the standard rules we are hands-on and we do lots of extra job. We look for exceptional people with plenty of energy, lot's of ambition that strive for excellence. If you want to start an amazing journey in the fashion-technology industry, grow fast and learn a lot in just a few months, give this application your best shot.

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